Shipping & Returns

SHIPPING INFORMATION

Free shipping on all orders over $69.

The parcels are shipped from China, the United States, Indonesia, and Vietnam.

U.S. shipping time limit (8-15 business days)
   
U.S. orders will be shipped via 4PX or USPS. Most packages arrive within 8-15 business days. (not a guaranteed service)    
   
International Orders    
All International orders will be shipped via 4PX or CNE, Orders typically take 8-15 business days.    
   

    
*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

RETURN & EXCHANGE POLICY

What’s the pad21.com product warranty? 

 

Yes, everything you buy from pad21.com has a guarantee of quality and will exactly match the description on the website.

 

Factories that supply pad21.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.

You can be confident about ordering from pad21.com just as much as any western retailer. 

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. 

12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). 

 

Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect  is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. 

 

You can cancel your order within 30 days from the day on which you receive the goods purchased.You must send your communication before the 30 days’ cancellation period has expired and return the item.If you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.  

 

 

Contact Us

 

If you have any further questions, please contact us via e-mail: contact@pad21.com