On April 18, I ordered masks and gloves. I was charged and received an email confirmation and a USPS tracking number for both items. On April 27 only the masks were delivered. The gloves are missing. What's going on?
I'll explain to you about the status of your order.
Our warehouse is now divided into two parts, one is set up in USA, the other is set up in the country of origin. Because the reality is worse, many of the storage resources in USA are sold out, and we are still in the process of emergency replenishment.
When you select a product, you need to select storage. Only when you select USA, it will be shipped in the U.S. and the rest will be shipped from the origin.
If you select multiple products, it should be divided into two orders and shipped at the same time. Your USA storage order has been delivered and the origin order is still on the way.
Ok well none of this was clear at the time of ordering. I recall requesting that my items be "shipped from USA" and am very surprised that some of my items are being shipped from outside of the USA. I would not have agreed to this.
I understand your confusion, I'm sorry, this is the original process design of our website is not perfect, we have made improvements.
Because the goods are on the way now, I can't help you refund according to the rules. If you don't want to, you can reject the goods when they arrive. We will refund you as soon as we see the rejection on the tracking track.
Hello, apunsal
I'll explain to you about the status of your order.
Our warehouse is now divided into two parts, one is set up in USA, the other is set up in the country of origin. Because the reality is worse, many of the storage resources in USA are sold out, and we are still in the process of emergency replenishment.
When you select a product, you need to select storage. Only when you select USA, it will be shipped in the U.S. and the rest will be shipped from the origin.
If you select multiple products, it should be divided into two orders and shipped at the same time. Your USA storage order has been delivered and the origin order is still on the way.
Ok well none of this was clear at the time of ordering. I recall requesting that my items be "shipped from USA" and am very surprised that some of my items are being shipped from outside of the USA. I would not have agreed to this.
I understand your confusion, I'm sorry, this is the original process design of our website is not perfect, we have made improvements.
Because the goods are on the way now, I can't help you refund according to the rules. If you don't want to, you can reject the goods when they arrive. We will refund you as soon as we see the rejection on the tracking track.